Common queries answered
Frequently asked Questions
We usually ship out orders within 24 hours and you shall receive it within 2 to 5 days (Monday~Saturday). An address which located in outskirt area may take a longer time to reach. A courier service tracking number will be provided once your order is shipped.
Please refer to our Return and Refund Policy for more information.
Please contact us the soonest possible to change the shipping address. Once your order is processed, we will not be able to change your shipping address anymore and additional shipping fee applies for the changes.
We could still change your shipping address if your order has not been processed.
You may track your order status in your account page after login.
You may contact us via email (firstname.lastname@example.org) or Whatsapp/SMS us for faster responce.
You may need to contact the related courier company customer service to change it the soonest possible.
We currently only ship within Malaysia. Please contact us if you want us to ship our products to your country.
Items may come in multiple packages depending on their sizes and warehouse location. We do ship from multiple warehouse location within Malaysia for different products.